Description

• Answer calls related to Information and Referral (General 2-1-1)
• Assist individuals and families living and working in 4 Florida counties and entire state of Tennessee
• Provide Earned Income Tax Credit (EITC) and Volunteer Income Tax Assistance (VITA) tax support and appointment scheduling
• 20 Contact Center agents in 2 locations
• Quality Assurance (QA) through call monitoring, recording, and training
• Infrastructure, including IVR, ACD, and CRM
• Real-time dashboard access
• Daily and Weekly Reports